I just wanted to pass along some feedback for you on our service call last week. In a world where bad service is very easy to blast out in seconds on social media, we often don’t hear about great service. Your service tech provided us with GREAT service. I’m sorry I didn’t get his name, but just so you know he was polite and explained what the issue was and what he did to fix it. As he was leaving he noticed our front door didn’t feel like it was closing properly (I didn’t call about that door, but he was right). Without asking at all he adjusted it and fixed that door too. He exceeded our expectations.
Please thank our service tech for us and pass this along to the appropriate people in your company, as you clearly have a great employee there!
Thanks and I am very pleased!
Very professional from beginning to the end and your installation “Walters” were cheery, tidy and diligent!
I would like to thank you both and Dave? of the installation crew for the fine service that Ridley gave us – from beginning to end.
The windows are beautiful and the installation immaculate.
Hopefully, when the money is saved, we can buy a front door and french doors in the back from Ridley
I just wanted to catch up with you and thank you for your attention to detail and your personal discount for my sister’s windows and doors for her new house. Your personal extra attention definitely made it work. I really appreciate it and they are excited to be working with you for their windows and doors.
Gordon Shibuya, P. Eng.
They look great and the room feels a lot warmer already.
Thanks to you, Doug, Brian, David, Corey and Dave![All the other windows in the house are embarrassing 🙂 ]
Douglas P. de Gannes | Associate BDes(Arch) MArch
I went up north Tues/Wed to see the windows and WOW! Check out the view from the kitchen/dining area; it’s spectacular! (Even on a cloudy, rainy day with the protective covering still on.)
Thank you for all the time and energy you spent hashing out all of the window dimensions with me! I think it was well worth it. The views are fabulous!
With much appreciation,
Ridley Windows & Doors was a large contributor to realizing our dream cottage on the shores of Lake Simcoe. Your experience and enthusiasm shone throughout the process, and what a process it was! From the beginning, we knew that we were selecting the best product on the market but little did we how much work would be needed to get the whole thing right with color selection, various sizing decisions and of course what types of products to use in certain situations. Best of all this type project required expert installation and you nailed it.
Doug thanks to you and your team,
The guys did a great job today! Thank you for the great service and standing behind the warranty of the windows and doors.
All the best.
Thank you so much for arranging the lock replacement so quickly. I really appreciate your responsiveness to this potentially dangerous situation of having our door unlocked during our absence.
June 29, 2016
Good Morning Doug,
I was up at the farm last week and had to write to tell you how great the windows look. Customer is so pleased and thank your installers for helping out with the support for the long doors!
Once again, you guys aced it!
June 15, 2016
Too few companies believe that “customer service never ends”.
I bought my KOLBE windows and doors (solid wood with K Kron finish) from Ridley in March, 2000. This was the single most expensive item in the construction of my cottage. After looking at other products (less expensive) I decided to proceed with Ridley and never looked back.
Your suggestions and knowledge were excellent. The windows arrived two weeks early and after installation any and all service issues were dealt with promptly.
Now, after 15 years with the northwest winds and exposure to the extremes of Georgian Bay, I see the great value in paying the premium for KOLBE windows and RIDLEY expertise.
Recently, I had to repaint one window that had sun damage. Helpful Ridley staff advised me on how to do the repair and I even received free touch up paint 15 years later!
Ridley Windows & Doors, thank you for believing that customer service never ends.
Georgian Bay, Ontario
The process of working with Ridley Windows & Doors was made easy from the start of measuring and pricing to the final install. They promised a quick turn around on 35 oversized windows and delivered without a glitch.
The windows delivered were all on spec and to an excellent finish. The install team installed the windows efficiently with a high degree of detail to finish and trim work.
I would use no other company to install future windows and doors – Ridley Windows & Doors offers a stand out experience.
Cuppa Coffee Studios
When our Ridley representative came to our house he was very professional and courteous. He took time with us to discuss what we wanted and was able to give educated advice on materials and designs that would best fit our house.
When Ridley provided us with a quote for the project, it was fair and helped us stay within budget. Delivery and installation was fast and on schedule. The installer was very professional and extremely knowledgable.
When we did have a small issue with the hardware, a technician was at my house the next day and we haven’t had an issue since.
I would highly recommend Ridley Windows & Doors for any projects you may have.
After considerable research, my husband and I hired Ridley Windows to replace 4 old single pane windows in our Toronto Beaches home. We are extremely happy with the results. The windows are elegant and fit with the heritage style of the home, but also feel modern and chic. They open and close with a beautiful smoothness. Our house is now warmer, more secure, and more attractive both inside and out.
The job entailed replacing two bay windows, one small awning window, and a double hung front window. The front window was a particular challenge, as we wanted to preserve the heritage leaded glass in the top 1/3 of the window.
Our main contact was helpful, informed, and not pushy. He explained the options clearly, and worked within our budget. He made some recommendations based on his considerable experience, then allowed us time and space to make the final decisions.
Given the age of the house and the existing wood framing, we decided on a brick to brick installation of new wood windows (by Norwood), including trim and sill. The leaded glass piece in the front window was subcontracted out to a specialist (Thomas Smylie) and then inserted into the window prior to installation.
The installation team did an amazing job and worked precisely and efficiently. Our house had settled over the years into its own version of “level”, which posed obvious challenges for them. However, their experience was such that they understood the challenges and how to work with them with the least amount of frustration, and the best results possible.
I highly recommend Ridley Windows and Doors, and would definitely hire them again for future projects involving the installation of windows or doors in our home.
“Nothing trumps Quality like Ridley Windows and Doors”
Elizabeth Clarke-Colbeck and Les Colbeck