I just wanted to pass along some feedback for you on our service call last week. In a world where bad service is very easy to blast out in seconds on social media, we often don’t hear about great service. Your service tech provided us with GREAT service. I’m sorry I didn’t get his name, but just so you know he was polite and explained what the issue was and what he did to fix it. As he was leaving he noticed our front door didn’t feel like it was closing properly (I didn’t call about that door, but he was right). Without asking at all he adjusted it and fixed that door too. He exceeded our expectations.
Please thank our service tech for us and pass this along to the appropriate people in your company, as you clearly have a great employee there!
Thanks and I am very pleased!
Very professional from beginning to the end and your installation “Walters” were cheery, tidy and diligent!
I would like to thank you both and Dave? of the installation crew for the fine service that Ridley gave us – from beginning to end.
The windows are beautiful and the installation immaculate.
Hopefully, when the money is saved, we can buy a front door and french doors in the back from Ridley
I just wanted to catch up with you and thank you for your attention to detail and your personal discount for my sister’s windows and doors for her new house. Your personal extra attention definitely made it work. I really appreciate it and they are excited to be working with you for their windows and doors.
Gordon Shibuya, P. Eng.
They look great and the room feels a lot warmer already.
Thanks to you, Doug, Brian, David, Corey and Dave![All the other windows in the house are embarrassing 🙂 ]
Douglas P. de Gannes | Associate BDes(Arch) MArch
I went up north Tues/Wed to see the windows and WOW! Check out the view from the kitchen/dining area; it’s spectacular! (Even on a cloudy, rainy day with the protective covering still on.)
Thank you for all the time and energy you spent hashing out all of the window dimensions with me! I think it was well worth it. The views are fabulous!
With much appreciation,
Ridley Windows & Doors was a large contributor to realizing our dream cottage on the shores of Lake Simcoe. Your experience and enthusiasm shone throughout the process, and what a process it was! From the beginning, we knew that we were selecting the best product on the market but little did we how much work would be needed to get the whole thing right with color selection, various sizing decisions and of course what types of products to use in certain situations. Best of all this type project required expert installation and you nailed it.
Doug thanks to you and your team,
The guys did a great job today! Thank you for the great service and standing behind the warranty of the windows and doors.
All the best.
Good Morning Doug,
I was up at the farm last week and had to write to tell you how great the windows look. Customer is so pleased and thank your installers for helping out with the support for the long doors!
Once again, you guys aced it!
Our company has been working with Ridley Windows and Doors for over twenty years, and we have always had a great relationship. They have an excellent product, and their attention to detail is a great asset in meeting our design requirements. Ridley has had many years of experience in providing the complete package from initial design to the completion of installation. In short, I highly recommend their company.
Tom Spragge, Spragge and Company Architects
Peter Higgins Architect Inc. values Ridley Windows as one of our most trusted and reliable partners. That we have enjoyed a great working relationship of almost 30 years is a testament to their continued excellent product selection and service. We have absolutely no hesitation in recommending them for projects small or large; straightforward or ground breaking.
Peter Higgins, Peter Higgins Architect Inc.
Ridley guys are great and always willing to work with me and my clients to make our firm look good. I would have no trouble recommending Ridley Windows & Doors to all of my clients.
Domenic Macera, Diamond Building Developments