I just wanted to pass along some feedback for you on our service call last week. In a world where bad service is very easy to blast out in seconds on social media, we often don’t hear about great service. Your service tech provided us with GREAT service. I’m sorry I didn’t get his name, but just so you know he was polite and explained what the issue was and what he did to fix it. As he was leaving he noticed our front door didn’t feel like it was closing properly (I didn’t call about that door, but he was right). Without asking at all he adjusted it and fixed that door too. He exceeded our expectations.
Please thank our service tech for us and pass this along to the appropriate people in your company, as you clearly have a great employee there!
Thanks and I am very pleased!
Very professional from beginning to the end and your installation “Walters” were cheery, tidy and diligent!
I would like to thank you both and Dave? of the installation crew for the fine service that Ridley gave us – from beginning to end.
The windows are beautiful and the installation immaculate.
Hopefully, when the money is saved, we can buy a front door and french doors in the back from Ridley
I just wanted to catch up with you and thank you for your attention to detail and your personal discount for my sister’s windows and doors for her new house. Your personal extra attention definitely made it work. I really appreciate it and they are excited to be working with you for their windows and doors.
Gordon Shibuya, P. Eng.
They look great and the room feels a lot warmer already.
Thanks to you, Doug, Brian, David, Corey and Dave![All the other windows in the house are embarrassing 🙂 ]
Douglas P. de Gannes | Associate BDes(Arch) MArch
I went up north Tues/Wed to see the windows and WOW! Check out the view from the kitchen/dining area; it’s spectacular! (Even on a cloudy, rainy day with the protective covering still on.)
Thank you for all the time and energy you spent hashing out all of the window dimensions with me! I think it was well worth it. The views are fabulous!
With much appreciation,
Ridley Windows & Doors was a large contributor to realizing our dream cottage on the shores of Lake Simcoe. Your experience and enthusiasm shone throughout the process, and what a process it was! From the beginning, we knew that we were selecting the best product on the market but little did we how much work would be needed to get the whole thing right with color selection, various sizing decisions and of course what types of products to use in certain situations. Best of all this type project required expert installation and you nailed it.
Doug thanks to you and your team,
The guys did a great job today! Thank you for the great service and standing behind the warranty of the windows and doors.
All the best.
Good Morning Doug,
I was up at the farm last week and had to write to tell you how great the windows look. Customer is so pleased and thank your installers for helping out with the support for the long doors!
Once again, you guys aced it!
I just wanted to send a note of thanks to the Ridley team for the delivery you made to Royal Muskoka Island. With the amount of product we were getting the help you sent was certainly appreciated. The Ridley guys did a great job and we look forward to dealing with the Ridley team in the future.
Site and maintenance manager – Sherwood Custom Homes North
The windows we recently had installed at our country property were the 4th time we have used Ridley for a renovation. Once again, the installation was done in a quality craftsmanship manner and the finished product is exceptional. We are looking forward to many years of enjoyment from our investment.
For the past 25 years we have worked almost exclusively with Ridley Windows & Doors. They have worked with us on many projects such as the Donalda Club, Mad River, Islington Golf, Weston Golf and The University Club to name a few. Probably the largest project that we have worked on together was Artscape at 180 Shaw Street an old Toronto school which was completely restored to a community artistic hub. Ridley was able to meet the Historical requirements by replicating the look of the existing windows while providing current performance standards. Well done Ridley!
The Dalton Company Ltd.